FACEBOOK INSIGHTS OVERVIEW

As of December 15, 2011 current Facebook Insights will no longer be updated or supported (the “old” data will even be deleted in early 2012). Facebook Brand Page metrics will now come from the new engagement-based analytics, released at F8 this year. This Facebook Insights POV will review the major changes to the way brands can track Facebook efforts and provide implications of each.

• Engagement becomes an even more important variable in the somewhat mysterious Facebook newsfeed algorithms.
• Facebook has adjusted the way it tracks and reports on your page and content to better focus on this shift.
• Smart marketers will use this new data to optimize content publishing for maximum engagement and resulting buzz

THE (NEW) MAIN DASHBOARD

Total Likes: The number of unique users that Like the page. (Fans)

Friends of Fans: The number of unique users that are friends with the users that currently like the page. (Total potential reach)

People Talking About This: The number of unique users that have created a story (spread the word) about the page through Likes (of the page or content), comments, shares, wall posts, photo tags, etc. Stories are created through the various types of Facebook engagement that will become more diverse when more “actions” (read, ate, ran, etc.) are allowed to be incorporated into more apps.

Weekly Total Reach: The number of unique users who have seen content within a seven day date range. This number includes Ads and Sponsored stories.

Effects on Social Marketing: Growing new page Likes via organic means via current fans has always a brand goal. Friends of Fans and People Talking About This help quantify that goal; however the emphasis on sharing and interaction with posts provide new opportunities for brands to connect with users. When brands focus campaigns on Word of Mouth, they are now provided a calculable metric.

INDIVIDUAL POST METRICS

Say goodbye to Impressions and Feedback. Their successors are Reach and Virality, respectively. Joined by the metrics Engaged Users and Talking About This, brands can further analyze individual pieces of content, optimizing their content calendars for reach and gather insights on what makes content spreadable on Facebook. Also notable: These new post performance metrics only graph the first 28 days after a post’s publication. However, you can can all historical data via a data export.

Reach: The number of unique users that have seen a specific post. More on this in a moment.

Engaged Users: The number of users who have clicked on a specific post.*

Talking About This: The number of unique users that created a story about the page through Likes (of the page or content), comments, shares, wall posts, photo tags, etc. *

Virality: The percentage of users (from the Reach) that created a story about the post.

*Engaged Users includes users who click on a specific post. This does not necessarily mean the user commented, liked or interacted with the post.

Effects on Social Marketing: The previously missing metric, Engaged Users, bridges Reach and Talking About This. Feedback Score was based solely on Likes and Comments on pieces of content. However it overlooked what Engaged Users now addresses: the users who took the time to read and engage with the comment but did not interact further. In addition, Virality provides a metric to assess which posts resonated most with users. After all, how many users read specific blog posts but do not leave comments on the thread?

REACH

Facebook breaks Reach down into 3 categories: Organic, Paid and Viral. Pages can now decipher where most of their engagement comes from. Overall this alters how brands must view their content. At first glance, it appears the new algorithm adversely affects Impressions. But in exchange, it provides useable insights that help identify which content is innately spreadable.

Organic: The unique users that saw page content from their News Feed, the Ticker or visited the page. These users are being served content directly from the brand or opting to view the content from the page.

Paid: The unique users that viewed page content from a Facebook ad or Sponsored Story.

Viral: The unique users that viewed content from a story published by a friend.

REACH AND FREQUENCY

Facebook also expands on reach via the paired, “old school” metrics of Reach and Frequency, sortable by All Page Content,Your Posts and Shares by Others.

EXPECTED CHANGE:

Major changes in the Facebook algorithm redefine the standard for content visibility. There appears to be a significant drop from the change in Impressions to Reach. In initial sample testing over several posts, it appears the average difference is approximately – 77%.

Conversely, there is an increase in the Feedback/Virality Score. In the old Insights, posts fought for a rating of 0.10% or higher. Now these numbers are significantly higher. Again based on initial sampling over several posts, from the initial data it is an approximate increase of 312%

Effects on Social Marketing: Brands will now have a better understanding of “engageable” content. As the brand collects data over time, posts that have high readability versus high comment and likes will make themselves apparent. Again, this helps the brand optimize and craft their future content calendars and strategy.

LIKE SOURCES

This reflects the number of times your page was liked, broken down by where the like happened; a useful tool to track the effectiveness of your (possible) multiple Like Button locations and mobile apps/sites.

Remember, Facebook Likes can come from on and off Facebook.

DEEP INFO (OR TMI?)

Although not visible via Facebook’s primary Insights dashboard, a very, very in-depth look at brand page statistics is available for download (one would hope a newer query-based interface would make for easy cross-tabulating of variables). A sample of the ways marketers can slice data:

Daily, weekly or monthly breakdowns of each metric – further broken down by location or another variable – examples include:

• Daily breakdown of users who liked your page from their mobile
• Monthly (28 days worth) number of people who saw your page posts via a story from a friend
• Weekly number of impressions of stories published by a friend about your page by story type
• The number of people your page reached broken down by how many times people saw any content about your page

Insights go as far as a noting the daily top referring external domains which send traffic to your page – broken down by site – in total, over 1,000 columns of data are available.

CONCLUSION

Overall, the new Insights help brands focus on one thing: Post Engagement. It is counter balance to the aggregated News Feed. Only relevant, engaging content will get prime placement at the top of a user’s feed. Insights provides the necessary tools to optimize in order to secure that location.

“Advertising on the web is less about hitting someone with a message… it’s about engagement.” -Mark Zuckerberg

What are your thoughts on the changes to Facebook Insights? Continue the conversation in the comments, on Facebook or on Twitter @searchshots.

Or: how to please nearly 500 million people.

Here’s an interesting presentation by Henry Blodget, called The Moral of Facebook’s Success.  It contributes to the debate over Facebook’s growth path, taking on the naysayers who criticize Facebook for poor execution of new features or for meddling with user’s privacy. Some themes to like:

Beware the “squeaky wheel” phenomenon.  Put criticism and failure in context: you can’t let the fear of failure or criticism paralyze you.  In fact, you may have to embrace that every decision will fail to satisfy some and aggravate others – but in the end, are you improving the value for the other 490 million?  Don’t ignore the cases of the outliers, but don’t let them put you on a leash.

Embrace what’s different.  This resonated with one of the comments made by The Trusted Advisor (a recommended read for everyone) about listening: we tend to listen for what’s familiar when we should listen for what’s different. “Me too” solutions build off what’s similar; looking for a “me too” solution will guarantee you second place (first loser!) at best. When we offer to put a square peg in a round hole – or let others convince us to do so – we’re doing everyone (us, clients, consumers) a disservice.

Own your mistakes. Blodget doesn’t make this statement, but there is something in Zuckerberg’s comments on each failure that keeps him out of the “he is satan” camp: he acknowledges the mistake and recommits to keep innovating, but doing it better.  The trust this generates amongst users will vary, but we don’t see them repeating the same mistakes or neglecting Facebook users entirely.

And the quick quiz questions at the end are both “cute” and right on.

Last night, Facebook announced the launch of Facebook Places at their headquarters in Palo Alto, California.  Facebook Places is a location-based check-in service that allows users to share where they are, find out where their friends are and discover places in their area. Users can also tag friends when they check in, something that other services do not currently offer. The service allows businesses to create or claim Places on Facebook and encourage users to check in. Eventually this could lead to the ability to offer discounts or promotional messages to users at a location or nearby.

Location based check-in services have been growing in popularity and it’s been hard to ignore the rumors and hype surrounding the launch of Facebook’s own product. The big question has been: will a Facebook check-in service destroy competitor applications?

During the announcement, Zuckerburg joked about all the features Facebook would not be integrating into the new platform.  However in a dazzling display of netizenship, Facebook decided to play nice with Foursquare, Gowalla, Yelp and Booya (the makers of MyTown). While Facebook will continue to port over all your social good from the most popular location-based services, the impact on these competitors remains to be seen. According to the most recent Mashable poll, only 30% of people say they will use the service (but another 30% responded “Maybe: I’m going to wait and see”), suggesting adoption may start off slow.

Much like Social Graph, Places promises to unify even more data from across the web. It is only a matter of time before Facebook launches other services such as: peer to peer payment systems, similar to Paypal, group deal sites, similar to Groupon, and online classifieds, similar to Craigslist.

According to comScore, as of July Facebook is the third largest video site in the U.S. Last March the Private Data Equity Center valued Facebook at $35 Billion. InsideFacebook.com states they are projected to hit $1.1 Billion in ad sales revenue after hitting 700 million in 2009. With these numbers, we’re not to far away from saying, “Hey I’ll just Facebook you the money,” or “Just sell it on Facebook.”

Are you going to use Facebook Places? What’s next for Facebook? We want to hear from you!

I’ve been a regular user of Facebook since it’s inception in 2004, when it was first marketed amongst collegians as an exclusive social network. When I heard about it from my randomly-assigned freshman roommate, I could barely grasp what she was talking about. “A face? Whose face? A book? What kind of book?” “No, no,” she said, exasperated. “F-A-C-E-B-O-O-K. Dot com!” Over the next four years, my relationship with Facebook mutated more often than Burger King’s marketing campaign; my peers and I generated online personas and expanded our networks exponentially, all under the semblance of control and ownership.

The rate of change in Facebook rivals its rate of integration into our lives. For hours on end, we update, like, share, chat and peruse the profiles of friends, bands, companies…of everything and nothing at all. This behavior makes Facebook the perfect vessel through which companies can reach their audiences. Given the time we spend on Facebook, the nature of what we share and the potential data available to advertisers, privacy is certainly important to users. But how important?

The general consensus is that consumers will continue to “sacrifice” their privacy because they value the experience so much. Maybe Facebook will continue to serve 400 million users because it’s made mistakes and innovations in a way that makes it seem like its growing up with its audience. We believe Facebook is listening and making every effort to protect us. Like parents who thrive on that semblance of control and ownership, millions of users, save for a fraction of outspoken and conscious ones (like, say, 35,000 people), won’t care about Open Graph and its ability to “target you on an even more granular level,” nor the Graph API, which “makes it much easier to parse, collate and thus search through user info.” More specifically, Open Graph allows website URLs to be part of the Facebook universe and advertisers are able to trace and track users who connect to those websites, much like Facebook Pages.

As an avid Facebook user and marketer, the big question after the ruckus dies down about things like “privacy” and “transparency” is whether or not most people care. And not only do I wonder how many people care, but who exactly cares?

We want to hear from you! Do you think a significant amount of users negatively react after companies adapt this new knowledge stream? How will Facebook resolve its liminal stance between connecting users and monetizing their participation?