August 27th, 2010
Top Chef is nearing the end of yet another absolutely addictive season and the competition is getting hotter than the Kenmore ranges used by the chefs.
While catching up on some recent episodes on my DVR, the search geek in me started thinking about a correlation between a chef’s performance on the show and the interest they are generating on the search engines.
Unlike shows like American Idol and So You Think You Can Dance, Top Chef winners are decided by the panel of judges instead of audience votes. But are the judges thinking along the same lines as the rest of America? Is the most searched chef really the Top Chef? I took a look at Google Insights for Search to understand the trends.

Angelo, who had been quite popular early on in the competition has seen his interest simmer down (pun intended) since the first few weeks of competition. Maybe viewers lost interest due to his abrasive personality.
Kelly has seen her chicken stock rise over the course of August. Maybe it’s her skills or maybe it’s because she’s just so darn cute.
If Google Insights can predict a winner, Kelly might be our next Top Chef. Let’s see if Padma and company agree in the upcoming weeks.
As they say in TV-land, stay tuned.
Posted in Crowd Surfing
Tags: american idol, angelo sosa, audience votes, google insights for search, kelly liken, reality tv, search trends, so you think you can dance, syed bukari, top chef
August 23rd, 2010
Confession: my guilty pleasure and my true love are cupcakes. I go to great lengths to find the perfect cupcake, no matter which city I am in. In my quest to find the perfect cupcake shop, I search the web for all the local cupcake shops, read reviews and just recently started to turn to my trusty iPhone to use one of my location-based apps.
There is no denying that location-based apps are dominating the social space right now and are changing people’s approach to finding items or businesses. These apps are a simple way for business to build discovery and drive customer loyalty. These interactions prove mutually beneficial: apps like foursquare allow local businesses to post specials and review data on check-in behavior and users can give tips, read reviews and redeem offers. Thanks to foursquare and businesses posting specials for check-ins, I have redeemed several discounts for free cupcakes, coffee and ice cream. I find myself visiting more local businesses to take advantage of specials they post via foursquare.
My increased reliance on these apps has highlighted areas that warrant further exploration. For example, I would love to see location-based apps recommend business or services based on my check-in behavior. Behavioral targeting would be a great way to facilitate new discoveries based on a user’s past behavior.
A recent Forrester report pointed out that adoption of foursquare and other location based apps is still too low to warrant strategies from major marketers. That may be the case, but adoption will likely increase with the recent Facebook Places launch and it’s time for big marketers to pay attention. With more and more people using foursquare and Gowalla and new location-based applications hitting the market, including Facebook Places, where is the future headed? Share your thoughts below (and any tips you have on the best cupcake shops in your city).
And in case you were wondering, here’s one of my favorite cupcakes from NYC:

image from billysbakerynyc.com
Posted in Best In Show
Tags: brand discovery, cupcakes, discovering local businesses, facebook places, gowalla, local businesses, location based check-in, loyalty, quest for cupcakes via digital, rebecca keen
August 19th, 2010
Last night, Facebook announced the launch of Facebook Places at their headquarters in Palo Alto, California. Facebook Places is a location-based check-in service that allows users to share where they are, find out where their friends are and discover places in their area. Users can also tag friends when they check in, something that other services do not currently offer. The service allows businesses to create or claim Places on Facebook and encourage users to check in. Eventually this could lead to the ability to offer discounts or promotional messages to users at a location or nearby.
Location based check-in services have been growing in popularity and it’s been hard to ignore the rumors and hype surrounding the launch of Facebook’s own product. The big question has been: will a Facebook check-in service destroy competitor applications?
During the announcement, Zuckerburg joked about all the features Facebook would not be integrating into the new platform. However in a dazzling display of netizenship, Facebook decided to play nice with Foursquare, Gowalla, Yelp and Booya (the makers of MyTown). While Facebook will continue to port over all your social good from the most popular location-based services, the impact on these competitors remains to be seen. According to the most recent Mashable poll, only 30% of people say they will use the service (but another 30% responded “Maybe: I’m going to wait and see”), suggesting adoption may start off slow.
Much like Social Graph, Places promises to unify even more data from across the web. It is only a matter of time before Facebook launches other services such as: peer to peer payment systems, similar to Paypal, group deal sites, similar to Groupon, and online classifieds, similar to Craigslist.
According to comScore, as of July Facebook is the third largest video site in the U.S. Last March the Private Data Equity Center valued Facebook at $35 Billion. InsideFacebook.com states they are projected to hit $1.1 Billion in ad sales revenue after hitting 700 million in 2009. With these numbers, we’re not to far away from saying, “Hey I’ll just Facebook you the money,” or “Just sell it on Facebook.”
Are you going to use Facebook Places? What’s next for Facebook? We want to hear from you!
Posted in Outbound Links
Tags: booyah, facebook places, foursquare, gowalla, location based check-in, mark zuckerberg, Mashable, shawn cheng, yelp
Department of Searchology
August 18th, 2010
Last month, Razorfish Search kicked off Practical Steps Towards Integrated Direct-Response Marketing, a POV series written by Adam Heimlich, Group Search Director at Razorfish, in collaboration with Google and vertical experts within Razorfish.
This month, we’re pleased to bring you Part Two of the series: Integrated DR Marketing for Multi-Channel Retailers. Co-authored by Adam Heimlich (Razorfish) and Brett Goffin (Google), the whitepaper outlines steps to integrate digital into the existing acquisition and retention efforts of multi-channel retailers. We want to hear from you, so read it and share your thoughts.
In case you missed it, here’s Part One of the series: Google’s Development Roadmap: More Info in More Places
Posted in Department of Searchology
Tags: acquisition, adam heimlich, brett goffin, direct response, dr marketing, Google, multi-channel retailers, razorfish, retailers, retention
Department of Searchology
August 18th, 2010
We credit an improv class at from Upright Citizens Brigade for a new perspective on search marketing. It’s inspiring enough to share.
Yes… and
The first lesson in improv is to always “Yes…and” everything. Your improve partner tells you your name is Ichabod? “Yes, and… I’m the sixth in a long line of Ichabods.” She sets the story in ancient Rome? “Yes, and… everyone’s hygiene here could use a little work.” The premise behind the rule is that a story can’t go on unless open minds allow it to go on. If someone comes up with a brand new idea, and all you say is, “No,” there’s nowhere to go from there. If the response to a new idea is, “Yes…and tell me more,” the story evolves.
Search is a constantly evolving field, so if you’re not open to new ideas, you’ll fall behind. Search marketers learn through constant testing how a single additional word in ad copy can lead to a significant improvement in results. Keeping an open mind about new searching habits is rewarding because we can always test to see if a different approach works better than the original. The key is not to disregard something as a failure right off the bat, because you never know how the story is going to develop.
Add new elements
In improv, everyone starts off with zero information and builds from what other people say. Saying “Yes…” establishes that what was said in the past is part of a story. The function of “and” is to make sure each statement adds new information to the scene.
Your search accounts are a treasure trove of data. You might as well just draw a giant X on your computer screen because that’s the place to start digging for the first fact in a story. If impressions rose after you launched a set of keywords, “Yes… and” why? What else happened? The story could go anywhere from that point. The way to make something happen next is to add new information by extrapolating from your data set or running more tests to establish more facts.
Truth in Comedy and Search
As Del Close and Charna Halpern stressed in their book Truth in Comedy, nothing is more impactful than the truth. For improv, the truth is where we find humor. When was the last time you were on the floor with tears streaming down your face while clutching your stomach in a fit of laughter? Was it because you were watching a comedian on TV? Or was it that the situation you were in was extraordinarily hilarious? Because comedy comes from everyday life, the funniest improv always mimics ordinary circumstances.
In search, the truth is where we enhance results. Search is the only medium where people are trying to tell us what they want. SEM experts are closer to a true connection with consumers than everyone else in marketing. The way to be true to customers is to provide a satisfying experience. No gimmicks. No tricks. Just relevance and service. As improv stories earn the gift of laughter, search connections are rewarded with happy customers and exceptional results.
Posted in Department of Searchology
Tags: customers, improv, relevance, Sarah Hu, search marketing, SEM, truth in comedy, upright citizens brigade